Focused IT was formed with the vision of providing an exceptionally high quality service to our clients. To enable this, we have recruited some of Jersey’s best customer service engineers; professionals with many years’ experience and extensive knowledge of supporting clients of all types and sizes.
Customer Service is at our very core and consequently we have redesigned the way in which IT support is delivered to clients. We can be called out for a simple emergency repair, or we can provide very much more. Our Unlimited IT Support plan is an example of how we are going further to provide the quality of service that our customers deserve. This plan offers you unlimited support for a fixed price. It includes the services for which other companies would normally charge extra. Items such as out-of-hours support, emergency cover, the labour required to perform major upgrades and routine monitoring. This will enable our people to provide the very best service to you at a reassuringly known cost.
Focused IT have a strategic partnership with Corefocus Consultancy, enabling us to provide first class time management and itemised billing to our clients. Furthermore, we are able to draw on the specialist skills for which Corefocus are highly regarded: business applications support and development, database reporting and integration, CRM workflow and office automation. A further partnership with Foreshore Limited provides us with unparalleled data centre resiliency and connectivity.
Visit the Corefocus website for more information about the services they provide.
What Our Client Say
I wanted to formally thank you for the outstanding support and guidance you have provided to me over the last couple of days. You have been clear and patient throughout and your help has resulted in me feeling empowered and able to undertake a daunting and time consuming task in a much more professional and systematic manner than would otherwise have been the case!
This is to thank you for much for sending the truly wonderful Clint who, so far, appears to have changed our lives enormously for the better!
We have been having a dreadful time with our connection breaking constantly throughout the day making back-ups, as well as work of any sort, impossible. So far, since he left, our lives have become liveable again, to say nothing of a quick back-up for the first time!
Clint stuck with it through all the problems until he had found a solution, something no one else had been able to do and we are very deeply grateful to him.
A big thank you for your help. I would have had to go into the office this evening if you hadn’t rescued me! We always get top drawer service from you all and I want you to know that we appreciate it.