Focused IT was formed with the vision of providing an exceptionally high quality service to our clients. To enable this, we have recruited some of Jersey’s best customer service engineers; professionals with many years’ experience and extensive knowledge of supporting clients of all types and sizes.
Customer Service is at our very core and consequently we have redesigned the way in which IT support is delivered to clients. We can be called out for a simple emergency repair, or we can provide very much more. Our Unlimited IT Support plan is an example of how we are going further to provide the quality of service that our customers deserve. This plan offers you unlimited support for a fixed price. It includes the services for which other companies would normally charge extra. Items such as out-of-hours support, emergency cover, the labour required to perform major upgrades and routine monitoring. This will enable our people to provide the very best service to you at a reassuringly known cost.
Focused IT have a strategic partnership with Corefocus Consultancy, enabling us to provide first class time management and itemised billing to our clients. Furthermore, we are able to draw on the specialist skills for which Corefocus are highly regarded: business applications support and development, database reporting and integration, CRM workflow and office automation. A further partnership with Foreshore Limited provides us with unparalleled data centre resiliency and connectivity.
Visit the Corefocus website for more information about the services they provide.
What Our Client Say
A big thank you for your help. I would have had to go into the office this evening if you hadn’t rescued me! We always get top drawer service from you all and I want you to know that we appreciate it.
Everyone expressed great satisfaction with the service that Focused IT were providing.
Thanks go to Focused IT and their team as they were instrumental in helping to remove us from blacklists and advising us of what we needed to do going forward and also what the problems were to begin with – even though this was outside of their remit and agreements with us. Thanks guys, much appreciated!